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Noticeboard

Coronavirus guidance   Do not attend the Surgery if you have any possible symptoms of coronavirus (COVID-19) the most common of which are a recent onset of a new continuous cough and/or high temperature, even if you have an appointment. Click this link https://111.nhs.uk/covid-19 for further information

If you have a face to face appointment with a Doctor or Nurse, please wear a face covering when you attend the appointment. Thank you

If you request a Doctors appointment, the Doctor will phone you back, and decide with you if you need to be seen. Do not attend the surgery unless you have an appointment arranged by the Doctor or Nurse. If an appointment for the nurse has been made in advance, please do not attend if you develop symptoms by the time of the appointment

Due to the increased workload, please allow 72 hours from ordering to collecting medication and please note the front door will be closed between 1pm & 1.30pm for cleaning

With immediate effect we have stopped all drop-in appointments with the nurse. You must have an appointment before seeing the nurse. We have temporarily suspended booking appointments for the Doctor online, so the Doctor can speak to anyone requesting an appointment. Telephone appointments can continue to be booked online.

You can continue to collect medication (please do not order too early) from the surgery but we are relying on our patients to self-isolate and not attend the surgery if they have any cough/breathing/respiratory symptoms, fever or flu/cold like symptoms. If you have any of these symptoms please ask someone else to attend the surgery if you have any medication to collect. If you are self-isolating at home and not leaving your home premises for any reason, then please let us know and we will ensure you have your medication delivered to your property.

ONLINE MEDICATION ORDERING  If you wish to write a message to dispensary when you order medication, please write it in the box on the second page, beneath the list of medication you have ordered, not the first page (as this deletes the list of medication you want). Thank you

Medication reviews. In future on your repeat prescription list, if there is a message in bold print, please take note of it as it will be a message for you personally. (The automatic message has been removed). We are reviewing how medication reviews are carried out and you may note your review date may have been changed.

Practice Policies

 

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.



 
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