Noticeboard

NOW TAKING BOOKINGS FOR AUTUMN VACCINATIONS!See our Covid and Flu Vaccinations page for dates and details!
IMPORTANT: The surgery CLOSES at 6pm every evening.  There will be access for patients with pre-booked evening appointments as part of our Enhanced Access commitment.
The Dispensary is open between 9am & 5pm only, please collect your medication within these hours. if this is a problem please contact us to make a prior arrangement . 
SICKNOTES: You can self-certificate for 7 days, if you need a note following 7 days and it is a problem that has been dealt with by the Doctor or hospital then please use the Contact us online request below.
 

If you have a respiratory problem and book a face to face appointment with a Doctor or Nurse, please wear a face covering when you attend the appointment. Thank you

If you request a Doctors appointment, we have asked our receptionists to ask about the reason for your call so they can book you an appointment with the most appropriate Health Professional and you will be offered either a telephone or face to face appointment. Do not attend the surgery unless you have an appointment arranged. 

ONLINE MEDICATION ORDERING  If you wish to write a message to dispensary when you order medication, please write it in the box on the second page, beneath the list of medication you have ordered, not the first page (as this deletes the list of medication you want). Thank you

Medication reviews. In future, on your repeat prescription list, if there is a message in bold print, please take note of it as it will be a message for you personally. (The automatic message has been removed). We are reviewing how medication reviews are carried out and you may note your review date may have been changed.

Practice Policies & Complaints Procedure

 

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.



 
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